TERMS & CONDITIONS OF SALE AND DELIVERY
These terms of sale and delivery apply to all offers and orders placed via Claudia Lindby, unless these have been deviated from by express written agreement between the parties. The buyer’s statements of their own terms in emails, regular letters, orders, orders, confirmations, etc. are not considered a valid deviation from the terms of sale and delivery. Claudia Lindby reserves the right to make minor changes and additions to the agreed terms of sale and delivery.
1. ORDER CONFIRMATION
Agreement between the buyer and Claudia Lindby is considered concluded when Claudia Lindby has sent an order confirmation. Any objections by the buyer to the content of the confirmation must be in writing and reach Claudia Lindby no later than 5 business days after the date of the confirmation.
2. PRICE AND PAYMENT TERMS
Offers are binding on Claudia Lindby for 14 days from the date of the offer, unless otherwise expressly stated in the offer. Invoices are sent upon receipt of the order and must be paid within 14 days.
In the event of an agreement on a longer period of time (more than 3 months from first to last delivery) and orders over DKK 100,000, it can be agreed that 50% is invoiced upon receipt of the order and paid within 14 days, while the remaining part is invoiced in connection with the main delivery and paid within 14 days thereafter.
Payment after due date, interest is calculated on the invoice amount at 1/6 of the discount rate applicable at any time per commenced month, however with a min. 1.75% per commenced month applicable from the due date.
3. MOVEMENTS OF IN-HOUSE PROGRAMS1)
If the buyer wishes to move dates for consultancy services / in-house programs, this can be done by agreement with Claudia Lindby up to 3 months in advance. When programs are postponed at the buyer’s request, however, the payment terms for the originally agreed course apply. If the buyer wishes to move dates later than 3 months in advance, Claudia Lindby has the right to consider this as a cancellation (see point 4), or choose to invoice for lost earnings.
For individual Executive Coaching agreements, the customer will be able to move the individual agreed time up to 48 hours before the agreed time without cost.
4. CANCELLATION OF IN-HOUSE PROGRAMS
Cancellation of consultancy services / in-house programs must be made in writing, stating the invoice number. If cancelled earlier than 3 months before the first day, the entire program price will be refunded minus an administration fee of 10%. If cancelled later than 3 months before the first day, no part of the program price will be refunded.
5. IMPLEMENTATION OF IN-HOUSE PROGRAMS
No refund will be given if the buyer chooses not to use parts of the program.
6. CANCELLATION OF IN-HOUSE PROGRAMS
If part of an In-House program is canceled by Claudia Lindby because the consultant/instructor is ill/disabled/absent, and a suitable substitute cannot be organized, Claudia Lindby will arrange replacement program days to the greatest extent possible.
7. MOVE PARTICIPATION IN OPEN2) PROGRAMS
If the buyer wishes to move their participation in open programs, this can be done by agreement with Claudia Lindby up to 4 weeks before the first program day. If participation is postponed at the buyer’s request, however, the payment terms as agreed for the originally agreed program course apply.
If the buyer wishes to move their participation later than 4 weeks before the first program day, Claudia Lindby has the right to consider this as a cancellation (see point 8).
8. CANCELLATION OF OPEN PROGRAMS
Cancellation of programs must be made in writing, stating the invoice number. If canceled earlier than 6 weeks before the first program day, 90% of the program price will be refunded. If canceled later than 6 weeks and earlier than 4 weeks before the first program day, 50% of the price will be refunded. If canceled later than 4 weeks before the first program day, no part of the program price will be refunded. If the buyer is prevented from participating, the buyer is welcome to send another participant from the company upon prior written notification to Claudia Lindby.
9. IMPLEMENTATION OF OPEN PROGRAMS
No compensation will be provided if the buyer chooses not to participate in all or part of the program.
10. OVER-SUBSCRIBE/CANCELATION OF OPEN PROGRAMS
In the event of oversubscription or insufficient registrations, Claudia Lindby reserves the right to postpone or cancel the program with 3 days’ notice.
If parts of a program or a single program day are canceled because the instructor is ill/disabled/absent, and a suitable substitute cannot be organized, Claudia Lindby will arrange replacement days/parts to the greatest extent possible.
If Claudia Lindby does not offer replacement day(s), a refund of a proportional part of the program fee will be offered instead.
11. COMPLAINT
If the buyer believes that the program course or consulting service provided does not correspond in substance to what was offered, and therefore wishes to claim a refund of part of the fee paid, a written complaint must be submitted so that it can reach Claudia Lindby no later than 6 business days after the end of the delivery.
12. LIMITATION OF LIABILITY
The buyer is hereby informed that although the services and programs at Claudia Lindby aim at personal development, they have no therapeutic purpose, and Claudia Lindby, affiliated consultants and/or sub-suppliers disclaim to the greatest extent possible any liability for unintended results in this field and any lack of personal development for individual participants.
As part of the intention of the programs is a high degree of personal development, the various programs may contain elements that are offensive to some. This is part of the methods that the individual instructor can use to provide the best possible learning situation for participants in general.
The buyer is also made aware by these terms of sale that participants who may have mental and/or physical problems should seek help from the appropriate authority, such as a doctor or psychologist, and should refrain from participating in the programs.
The buyer is also made aware that Claudia Lindby may serve/has served customers in the same or similar industry as the buyer, both through programs and through consulting services, and that this cannot give rise to claims for damages or other claims against Claudia Lindby in this regard. Furthermore, the buyer is responsible for highlighting in writing any confidential information or circumstances that are specifically desired to be kept secret from competitors or the like, but which are considered necessary to present to the consultant/instructor.
13. FORCE MAJEURE
Neither party is entitled to compensation or to terminate the agreement in the event of non-performance or inadequate performance if this is due to force majeure, which could not or should not have been foreseen by the parties at the time of entering into this agreement or related agreements.
14. PROGRAMME MATERIAL, ETC.
Claudia Lindby reserves the right to make changes to the design and content of programme material, etc. at any time, provided that the changes in question do not significantly impair the buyer’s or programme participants’ ability to use the purchased item in the context of the programme.
15. APPLICABLE LAW AND JURISDICTION
Any disagreement or dispute between the parties regarding the understanding and scope of these sales and delivery provisions shall be settled by the Maritime and Commercial Court in Copenhagen under the application of Danish law.
(20.08.18)
1) In-House programs are programs that are only for employees of a given company
2) Open programs are programs that are offered publicly
MEET CLAUDIA
AND HER PHILOSOPHY ON WORKING WITH CLIENTS
For the past 13 years, I have worked as an Executive Coach, developing performance leadership through leadership development programs. I base my work on 20 years in international business including 12 years in leadership positions, combined with deep insight into what it means to be human.
You may want to see my CV on
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My Purpose
My purpose as an Executive Coach is to inspire and challenge leaders to help their teams and eco systems thrive and perform. I assist them on their growth path from Clarity to Impact.
My Vision
My vision is a world of healthy organizations in which we can be ourselves and apply our best selves – where we want to, and are able to, unleash our full potential and apply it to the meaningful work we are here to do.
My Mission
My mission is to contribute to this world of healthy organizations by partnering with purposeful leaders, we move beyond limitations and co-create solutions from there, thus building natural High Performance in the organization: healthy, sustainable performance in the short as well as for the longer term.“Free all the horses!” I am a life-long activist in the domain of human potential and my passion is to help set this power of potential free to the best of my capacity.
MY CLIENTS
I believe that what tells most about me and my work is, who chooses to work with me?
I am honored to work with leaders and other strong personalities interested in performance and expected to create results, across industries and all types of organization.
They sense there is more to be had and aspire to lead in a more effective and sustainable way than what is typical for most organizations.
What best characterizes my clients is their mindset: They want to be free, get “unstuck” and be able to lead the way they believe is best. Authenticity is non-negotiable: they want to be themselves, and then lead from there. My clients are concerned with integrating systems, values, knowledge and competency to get to High Performance. They see “facts” and feeling and instinct as equally valuable leadership information. They are less concerned with power status and group sensitivity. They want flexibility and functionality; the person best qualified to make a decision – makes that decision. They want freedom, they insist on performance and on learning in order to improve; they want Big picture views, and they want to make a difference in the world.
See what my clients are saying about working with me.
See Client Testimonials
My personal path from clarity to impact
Some years ago, in the aftermath of a major and much-needed business restructuring, it became painfully obvious that the way we – the C suite – had approached it, although highly “professional”, had led to failure. The perfect strategy we had developed led to no real changes in how we operated, nor the results we were getting. We never achieved what we aspired to, and the costs were significant on all levels: value share, employee motivation, brand reputation, financials…
This was not the first time we failed, nor was it the last – despite clever thinking, solid plans and good resource allocation.
Over the years, every day, our fine-tuned systems and processes supporting business development, performance management and people development more often than not led to frustration, anger or indifference rather than helping us achieve what we really wanted for business and for people. I experienced a need to integrate “hard performance” with “soft skills”: we worked harder and harder, often getting only incremental improvements – and often exhausting ourselves along the way. The difference between good leadership and poor leadership was all too obvious, and High-Performance Teams were an exception rather than the norm.
I was convinced we could do much better! I wanted to redefine Performance. For myself, and for the business. But I did not know how.
Until one day, in my search, I came across a different approach. Looking at business a human enterprise, I began to see not only how “old transactional business” differs from “new transformational business” – but also what becomes possible as we leave behind artificial hierarchies, the illusion of control, our limiting focus on KPI’s, etc. and embrace new leadership thinking and practices that are more aligned with what it means to be human.
This path has led me to develop the Evolutionary Leadership Growth Path, and today I join forces with purpose-driven leaders, open-minded pioneers, successful implementers. We explore, challenge and develop the concept of Performance to achieve what matters and to create the greatest possible positive impact.
We redefine and redesign how we work, in the day-to-day, with Performance for individuals, teams and organizations.
“Network Agency”: My strategic partnerships
For more than a decade, I have had a working approach that is highly dynamic, efficient, and inspirational: in networks of trusted partners, we focus on a client’s case and each contribute our unique strengths and areas of expertise with the sole aim of delivering the best possible solution and value for the client.
The principle is simple: if a person can add value to the client’s project or business, he/she gets involved – to the extent that it’s useful.
Check my CV and connect with me on Linkedin:
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Or go directly to my contact page.
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CO-OPERATION PRINCIPLES
The better our understanding of human nature, and of world views at work – Human Technology – the stronger, more sustainable our solutions. Have a look at some Key Insights shaping my work: Key Insights
WE PARTNER, AND CO-CREATE
High Performance is systemic in nature and therefore, is only possible when considered holistically. HIP Leadership is about understanding performance questions through four lenses (Behavior, Mindset, Culture and Systems) – and navigating in these fields when implementing strategies and operating your business.
WE ARE OPEN TO QUESTION ASSUMPTION
Neuroscience shows us what trust – and lack of trust- do to human systems, people who work together fix to solve issues, create solutions, and drive business forward: no trust, your system shuts down.
WE ARE ASPIRATIONAL
Your results are a product of your behavior, and your behavior is a product of your mindset. HIP has to start in your mind and heart (“Leadership Mind”) or it won’t happen. As a leader, your behavior – what you saying do, and what you do not say or do – becomes very important for behavior in your team, and team behavior produces team results. To manage your behaviour – leadership signals – you must manage your mind and heart.
WE ARE PRACTICAL
KPI’s are a late measurement of what has already happened. And what has already happened was a result of behavior even before that. Focus on your KPI’s and you will miss the opportunity to act at the right time. Move your focus to behaviour, and communicate clearly about behavior, and you are on the right track for HIP Leadership.
WE ARE INCLUSIVE
Move beyond limitations before doing anything. Open state neurology is preoccupied with possibilities and solutions. From a limited state or mindset, you will only see problems and “fixes”.
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The challenge of real Inclusion
Yesterday, the International Women’s Day, was a day of many great posts and discussions on diversity, with a pronounced focus on gender, of course. And I agree: this is a super important topic. If we are able to reduce bias and increase real inclusion in relation to gender, we’re already well on our way and should be able to do the same on other “lines of division”, as well. My personal top-of-mind is the “generations divide”, a hot issue among executives. The global and hotly debated discussion about Diversity & Inclusion is still in its early phases and does not…
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